Shipping Information

December Offer – Free Shipping for Orders Over $150
Take advantage of our Free Shipping Offer* and stock up on some goodies!
*Some exclusions apply for Regional Victoria and Regional Australia. In every case, we will attempt to fulfil this offer. However, for some larger order sizes to remote areas the rates are too high for us to be able to support this offer. If this is the case, we will contact you with the best possible Festive Season rate. Please see below for more information regarding orders for theses areas.

December Shipping
All of a sudden that crazy time of year has arrived. This means that usual delivery timeframes need a little extra wiggle room.
Interstate* orders need to be placed by Monday, December 11th for Christmas delivery. Delivery addresses in WA, NT, North of Brisbane and outside of capital cities should allow extra time. If you have missed this date, we do have Gift Vouchers available.
Customers with delivery addresses in Victoria should order by Thursday, December 14th for Christmas delivery. (See below for placing orders and collecting from the Barrel Room.)

We’ll be packing and dispatching orders as quickly as possible and our couriers are doing their very best to get your deliveries to you swiftly. Orders placed after the above dates will be packed and shipped, we just can’t be sure that they’ll get to you before Christmas – but there’s always New Year celebrations, right?!

Please note that orders will not be shipped between December 22nd and January 2nd.

Collecting Your December Order from the Barrel Room
Last minute online Christmas shoppers (we are too!) are welcome to collect orders from the Barrel Room right up until Sunday, December 24. You will need to place your order by midday on Friday, December 22.
After this time, you’re welcome to pop by the Barrel Room and purchase directly. See below for more info on Barrel Room Pick Up orders.

 

Shipping Information

Flat Rates (excluding cartons)
Melb Metro – $9
Regional Victorian Cities – $9
Capital and Major Cities – $15
Regional Victoria – See below

Carton Rates (per carton)
Melb Metro – $9
Regional Victorian Cities – $12
Capital and Major Cities – $15
Regional Victoria – Not available at this stage

Final rates are calculated based on address and applied at the checkout.
For shipping to addresses outside of Capital or Major City areas, please email us.

For shipping to Regional Victoria rates start at $16. Small orders (up to 8 x bottles) can be placed and rates will be provided at checkout. For orders of more than 8 bottles, please place multiple orders. At this stage, we are unable to ship cartons (24x330ml) to this area. We are working on a smoother, more cost effective shipping option for our Regional Victorian customers, so please be patient. In the meantime, if you have any questions about placing an order please email questions@boatrocker.com.au and include your Town and Postcode.

If your shipping address is not returning a rate at the checkout, it means that we do not currently have automatic calculations set up for your area and that the Flat Rates listed above may not apply. We’re more than happy to provide a quote for you – just email questions@boatrocker.com.au with your delivery address (including Postcode) and the items you wish to purchase.

 

Delivery Times
Depending on your location, orders will arrive 2 – 10 business days after leaving our brewery. If you have not received your order 10 business days after the shipping date please contact us!

We ship orders Monday to Thursday from our Braeside, Victoria location. Based on our shipping days, orders received Sunday to Wednesday will be processed within 24 hours and orders received Thursday to Saturday will be processed on the following Monday. Orders are not processed on weekends or public holidays.

 

Delivery Terms
We are unable to ship to PO Boxes, Locked Bags or Parcel Lockers.

By default we request that all deliveries are to be signed for. We do offer the option to state specific delivery instructions, e.g. leave at front door. If you choose to provide instructions allowing the parcel be left unattended at the delivery address we accept no responsibility if parcels go missing once they have been delivered. Providing authority to leave instructions indicates that you accept the associated risks.

If the delivery address is unattended at the time of delivery, a calling card with instructions will be left by the courier. On some occasions, the courier will attempt redelivery the following day and a calling card will be left after the second attempt.

 

Ordering Online for Barrel Room Collection
Last minute online Christmas shoppers (we are too!) are welcome to collect orders from the Barrel Room right up until Sunday, December 24. You will need to place your order by midday on Friday, December 22.
After this time, you’re welcome to pop by the Barrel Room and purchase directly.

We are more than happy for you to place online orders for Barrel Room collection during our opening hours.
Please keep the following in mind:
– You must show your order receipt and ID to Barrel Room staff to be able to collect your order. Add a note to your order or send us an email if somebody else is collecting the goods on your behalf.
– We will send you a Ready to Collect email when your order is ready. Orders cannot be collected prior to you receiving this notification.
– Orders are processed and packed Monday to Thursday to be ready for collection by 4pm each Friday (allow at least 24 hours).

The Boatrocker Barrel Room is located at 34 Macbeth Street, Braeside VIC 3195.
Our opening hours are:
Friday 4pm – 11pm
Saturday: 12pm – 6pm
Saturday: 12pm – 6pm