Shipping & Delivery Information
** PLEASE NOTE: WE ARE TAKING A BREAK OVER THE FESTIVE SEASON, THE 1ST ORDERS AFTER CHRISTMAS WILL SHIP ON MON 6TH JAN 2020. MERRY CHRISTMAS AND A HAPPY NEW YEAR!
How much does shipping cost?
We offer Free Shipping for orders* over $150 with a delivery address in Australia.
For orders under $150, the following fees apply:
Other States: $9 - $15
All Locations: $9
Victoria: $15 - $35
Other States: $15 - $45
*If you live in a remote location and/or your order is quite large (more than 15kg) we may have to charge a small shipping fee. We do our very best to keep these charges to a minimum and will contact you if your order is subject to any additional shipping fees.
**If your order is eligible for Express Delivery the rate will show on the checkout page. Weight restrictions apply to Express Delivery orders and therefore the rates will not show for all orders. Express Delivery orders are sent with Australia Post. View the express post network here to ensure your postcode is within the next business day network.
How long will it take to receive my order?
Depending on your location, orders will arrive 2 – 10 business days after leaving our brewery. If you have not received your order 10 business days after the shipping date please email firstname.lastname@example.org!
Orders are processed within two business days with priority processing for Express Delivery orders. During busy periods (ie. new product releases, Christmas etc.) order processing may take a little longer.
What are your Delivery Terms?
By default we request that all deliveries are to be signed for by a person over the age of 18. If the delivery address is unattended at the time of delivery, a calling card with instructions will be left by the courier.
We do offer the option to state specific delivery instructions, e.g. leave at front door. If you choose to provide instructions allowing the parcel be left unattended at the delivery address we accept no responsibility if parcels go missing once they have been delivered. Providing authority to leave instructions indicates that you accept the associated risks.
Can I collect my order from the Boatrocker Barrel Room?
Absolutely! We are more than happy for you to place online orders for Barrel Room collection during our opening hours.
Please keep the following in mind:
– You must show your order receipt and ID to Barrel Room staff to be able to collect your order. Add a note to your order or send us an email if somebody else is collecting the goods on your behalf.
– We will send you a Ready to Collect email when your order is ready. Orders cannot be collected prior to you receiving this notification.
– Orders are processed and packed Monday to Thursday to be ready for collection by 4pm each Friday (allow at least 24 hours).
The Boatrocker Barrel Room is located at 34 Macbeth Street, Braeside VIC 3195.
Our opening hours are:
Friday 2pm – 11pm
Saturday 12pm – 6pm
Saturday 12pm – 6pm