Shipping & Delivery Information
How much does shipping cost?
We offer Free Shipping for orders* over $50 with a delivery address in VIC. For NSW, QLD, SA, TAS, WA & NT free shipping is for orders over $150.
For orders under the above free shipping thesholds, the following fees apply:
Other States: $9 - $15
All Locations: $9
Victoria: $15 - $35
Other States: $15 - $45
*If you live in a remote location and/or your order is quite large (more than 15kg) we may have to charge a small shipping fee. We do our very best to keep these charges to a minimum and will contact you if your order is subject to any additional shipping fees.
**If your order is eligible for Express Delivery the rate will show on the checkout page. Weight restrictions apply to Express Delivery orders and therefore the rates will not show for all orders. Express Delivery orders are sent with Australia Post. View the express post network here to ensure your postcode is within the next business day network.
How long will it take to receive my order?
Depending on your location, orders will arrive 2 – 10 business days after leaving our brewery. If you have not received your order 10 business days after the shipping date please email firstname.lastname@example.org!
Orders are processed by us within two business days with priority processing for Express Delivery orders. During busy periods (ie. new product releases, Christmas etc.) order processing may take a little longer.
We currently use Australia Post for our shipping needs. We advise you to check the Australia Post website for any updates that may affect your order's delivery time.
What are your Delivery Terms?
By default we request that all deliveries are to be signed for by a person over the age of 18. If the delivery address is unattended at the time of delivery, a calling card with instructions will be left by the courier.
We do offer the option to state specific delivery instructions, e.g. leave at front door. If you choose to provide instructions allowing the parcel be left unattended at the delivery address we accept no responsibility if parcels go missing once they have been delivered. Providing authority to leave instructions indicates that you accept the associated risks.
Can I collect my order from the Boatrocker Barrel Room?
UPDATE......The Barrel Room is currently closed. Please contact us on email@example.com if you would like to arrange a pick up.